Terms of service

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Overview

Welcome to RKDREAMCRAFT

The terms “we,” “us,” and “our” refer to RKDREAMCRAFT. RKDREAMCRAFT operates this website and provides the information, content, features, tools, products and services available through it, collectively referred to as the “Services.”

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

These Terms of Service, together with any policies referenced on our website, describe your rights and responsibilities when accessing or using our Services.

Please read these Terms carefully. They contain important information regarding your legal rights, responsibilities, warranties, limitations of liability, purchases and use of our website.

By visiting, accessing, interacting with or purchasing through our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you should not use or access our Services.

Section 01

Access and Account

By using our Services, you represent that you are at least the age of majority in your province or territory of residence, or that you have the consent required by applicable law to use the Services.

When using our website or purchasing products, you may be asked to provide information such as your name, email address, payment information, billing information and shipping information.

You agree that all information you provide is accurate, current and complete and that you have the right to provide that information.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs through your account.

You may not transfer, sell, assign or license your account to another person.

Section 02

Our Products

We make reasonable efforts to display and describe our products accurately.

However, colours, textures, proportions and other visual details may appear differently depending on your device, display settings, lighting conditions or screen configuration.

Because many RKDREAMCRAFT products are handcrafted or personalized, minor natural variations may occur between the product displayed online and the finished product.

Product photographs, mockups, digital previews, lifestyle images and other visual representations are intended to help customers understand the product and may not always represent exact physical scale, colour, texture or appearance under every lighting condition.

Product descriptions, availability, specifications, designs, prices and other details may be updated at any time without notice.

We reserve the right to discontinue products or limit quantities available to any person, geographic region or jurisdiction where appropriate.

Section 03

Orders

When you place an order with RKDREAMCRAFT, you are making an offer to purchase the selected products.

We reserve the right to accept, decline, limit or cancel an order where reasonably necessary, including in cases involving payment problems, suspected fraud, pricing errors, product availability, incomplete personalization information or other circumstances affecting our ability to fulfill the order.

Your order is considered accepted once payment has been successfully processed and the order has been accepted for fulfillment.

Please review all order details carefully before submitting your purchase.

Because many RKDREAMCRAFT products are personalized and made to order, we may begin preparing your order shortly after it is placed. As a result, cancellations or changes may not always be possible once production has begun.

If we need to contact you regarding an order, we may use the contact information you provided during checkout.

Returns, refunds, exchanges, cancellations and damaged-item claims are governed by our Refund Policy.

Products purchased from RKDREAMCRAFT are intended for personal or household use unless otherwise agreed in writing.

Section 04

Prices and Billing

Product prices, discounts, promotional offers and availability may change without notice.

The amount charged for your order will be the price displayed at checkout at the time your order is submitted, subject to correction of obvious pricing or technical errors.

Applicable taxes, shipping charges and other charges will be displayed during checkout where required.

Prices shown on our website may differ from prices offered through another sales channel or promotional campaign.

Promotional offers may be subject to separate conditions. Where promotion-specific conditions conflict with these Terms, the conditions of that promotion will apply to the extent of the conflict.

You agree to provide accurate and current payment and account information for purchases made through our store.

You represent that you are authorized to use the payment method submitted and agree to pay all charges associated with your order.

Section 05

Shipping and Delivery

RKDREAMCRAFT products may require production time before shipment because many items are handcrafted, personalized or made to order.

Production and delivery estimates are provided for guidance and are not guaranteed delivery dates.

We are not responsible for delays caused by shipping carriers, severe weather, customs processing, service interruptions, incorrect customer information, events outside our reasonable control or other circumstances affecting transportation or delivery.

Customers are responsible for providing complete and accurate shipping information.

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s transportation and delivery processes.

Additional information about processing times, delivery, shipping charges and service areas is available in our Shipping Policy.

Section 06

Intellectual Property

The Services and their contents, including trademarks, brand names, logos, text, artwork, photographs, product imagery, graphics, videos, audio, designs, layouts, illustrations and other materials, are owned by or licensed to RKDREAMCRAFT and are protected by applicable Canadian and international intellectual property laws.

You may access and use our Services for personal and non-commercial purposes.

Unless expressly authorized by RKDREAMCRAFT, you may not reproduce, distribute, modify, publish, display, sell, license, copy, download, store, transmit, create derivative works from or commercially exploit material from our Services.

Nothing in these Terms grants you ownership or a license to RKDREAMCRAFT trademarks, copyrighted material, designs, artwork, branding or other intellectual property except as expressly stated.

The names, logos, product names, designs and slogans associated with RKDREAMCRAFT may not be used without our prior written permission.

Shopify and other third-party trademarks remain the property of their respective owners.

Section 07

Optional and Third-Party Tools

Certain features of our Services may be provided through third-party tools, applications, integrations or services.

These third-party services may operate independently of RKDREAMCRAFT and may be subject to their own terms and privacy practices.

Unless otherwise stated, we provide access to third-party tools on an “as available” basis and do not control or guarantee their performance, availability or functionality.

Your use of third-party tools is at your discretion and may be subject to additional terms established by the applicable provider.

We may introduce additional tools, features, resources or services in the future. Unless otherwise stated, those features will also form part of the Services and will be governed by these Terms.

Section 08

Third-Party Links

Our Services may contain links to websites, services, applications or resources operated by third parties.

RKDREAMCRAFT is not responsible for evaluating or guaranteeing the accuracy, security, availability, content, products, services, policies or practices of third-party websites.

If you choose to access a third-party website or service, you do so at your own discretion.

Any purchase, interaction or transaction made directly with a third party is governed by the terms and policies of that third party.

Questions or concerns regarding third-party products or services should be directed to the applicable third-party provider.

Section 09

Relationship With Shopify

RKDREAMCRAFT uses Shopify as the ecommerce platform that supports our online store and helps us provide the Services.

Purchases made from the RKDREAMCRAFT store are transactions between you and RKDREAMCRAFT.

Shopify provides technology and infrastructure that support the operation of the store but is not the seller of RKDREAMCRAFT products.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for the manufacture, personalization, quality, delivery, use or performance of products purchased directly from RKDREAMCRAFT.

Section 10

Privacy

Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable privacy laws.

Because our online store is powered by Shopify and may use other service providers, certain information may be processed by Shopify or other service providers when necessary to operate the website, process payments, fulfill orders, provide customer services, prevent fraud or perform related business functions.

Some service providers may process information outside the province, territory or country where you reside.

Please review our Privacy Policy for more information about how personal information is collected, used, disclosed, protected and processed.

Section 11

Feedback and Customer Content

If you voluntarily submit reviews, photographs, comments, ideas, suggestions, feedback, testimonials or other content to RKDREAMCRAFT, you represent that you have the right to provide that material.

Where you provide content specifically for publication, promotion, review, testimonial or similar use, you grant RKDREAMCRAFT a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, adapt and distribute that content for reasonable business, marketing, promotional and operational purposes, subject to applicable law.

You must not submit material that infringes another person’s copyright, trademark, privacy, publicity, personality or other legal rights.

You must not submit unlawful, defamatory, abusive, obscene, fraudulent, malicious or harmful content or material containing viruses, malware or other harmful code.

You remain responsible for the accuracy and legality of content you submit.

Section 12

Errors, Inaccuracies and Omissions

Occasionally, information available through our Services may contain typographical errors, inaccuracies, omissions, outdated information or technical errors relating to product descriptions, pricing, promotions, availability, shipping charges, production times, delivery estimates or other information.

We reserve the right to correct errors, update information, modify inaccurate content or cancel affected orders where reasonably necessary.

Where an error materially affects an order you have already placed, we will take reasonable steps to communicate the issue and provide any options required by applicable law.

Section 13

Prohibited Uses

You may use our Services only for lawful purposes.

You may not use the Services to violate applicable laws or regulations, infringe intellectual property rights, harass or harm another person, distribute malicious software, transmit fraudulent or misleading information, engage in unauthorized commercial exploitation, interfere with website security, attempt unauthorized access, collect personal information unlawfully or otherwise misuse the Services.

You may not use automated systems, bots, scraping tools, data extraction systems, agents or similar technologies to access, copy, extract, interfere with or exploit our Services where such activity violates applicable law, these Terms or technical restrictions implemented by RKDREAMCRAFT.

We may restrict or terminate access to the Services when we reasonably believe these Terms have been violated.

Section 14

Automated Agents

This section applies where automated or semi-automated software, artificial intelligence agents, bots or similar systems interact with our Services on behalf of a person or organization.

Automated systems must comply with applicable law, these Terms and any technical access restrictions communicated or implemented by RKDREAMCRAFT.

Automated systems must not misrepresent themselves as human users where identification is required, circumvent security controls, bypass access restrictions, defeat CAPTCHAs or similar safeguards, interfere with website operation or attempt unauthorized access.

We may restrict or block automated access where reasonably necessary to protect customers, our systems, our intellectual property or the security and operation of our Services.

Section 15

Termination

We may suspend or terminate access to all or part of the Services where reasonably necessary, including where these Terms have been violated, fraudulent or unlawful activity is suspected or continued access creates a security or operational risk.

Termination does not affect rights, obligations or liabilities that arose before termination.

Provisions that by their nature are intended to survive termination will continue to apply, including provisions relating to intellectual property, liability, indemnification, governing law and other continuing obligations.

Section 16

Disclaimer of Warranties

Information made available through the Services is provided for general informational and commercial purposes.

While we make reasonable efforts to maintain accurate and useful information, we do not guarantee that all website content will always be complete, current, uninterrupted, secure or error-free.

Except where prohibited by applicable law and except for any express warranties provided by RKDREAMCRAFT, the Services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, we disclaim warranties or conditions that may otherwise arise by implication, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

Certain provinces or jurisdictions may provide consumer rights or statutory warranties that cannot legally be excluded or limited. Nothing in these Terms is intended to remove rights that cannot lawfully be waived.

Section 17

Limitation of Liability

To the fullest extent permitted by applicable law, RKDREAMCRAFT and its affiliates, partners, employees, contractors, service providers, licensors and representatives will not be liable for indirect, incidental, special, punitive, exemplary or consequential damages arising from or relating to your use of the Services or products purchased through the Services.

This may include, where permitted by law, loss of profits, revenue, savings, data, business opportunities or similar losses.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable consumer protection or other law.

Section 18

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless RKDREAMCRAFT and its affiliates, partners, employees, agents, contractors, licensors and service providers from third-party claims, losses, liabilities, damages and reasonable legal costs arising from your material breach of these Terms, your violation of applicable law, your infringement of another person’s rights or your unlawful misuse of the Services.

We will provide reasonable notice of an indemnifiable claim where required and may participate in or control the defence of such a claim as permitted by law.

Section 19

Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

Section 20

Waiver and Entire Agreement

Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies and other terms incorporated into them by reference, constitute the agreement governing your use of the Services.

They supersede prior communications or agreements relating to the same subject matter to the extent permitted by applicable law.

Section 21

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

RKDREAMCRAFT may assign or transfer its rights and obligations as part of a business transfer, restructuring, sale or other lawful transaction where permitted by law.

Section 22

Governing Law

These Terms and any separate agreements through which RKDREAMCRAFT provides Services will be governed by the applicable laws of Canada and the laws of the province in which RKDREAMCRAFT operates, without giving effect to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

Any dispute will be handled in accordance with applicable Canadian law and any jurisdictional rights available to consumers under applicable legislation.

Section 23

Headings

Section titles and headings are included for convenience and organization only.

They do not limit, expand or otherwise alter the meaning of these Terms.

Section 24

Changes to These Terms

We may update or revise these Terms from time to time to reflect changes to our Services, business practices, legal requirements, technology or policies.

The current version will be made available through our website.

Where required by applicable law, we will provide notice of material changes.

Changes will take effect on the date stated in the updated Terms or notice.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms to the extent permitted by law.

Section 25

Contact Information

Questions regarding these Terms of Service may be sent to RKDREAMCRAFT.

Email hello@rkdreamcraft.ca