Refund policy
RETURNS & CANCELLATIONS
Made personally for you
Every RKDREAMCRAFT portrait is prepared to order. This includes portraits created from your photograph as well as pre-designed silhouettes personalized with names, text, dates, or other custom details. Because personalized pieces are created specifically for each customer, all personalized sales are final, except where an item arrives damaged or defective or where otherwise required by applicable law.
No Returns or Exchanges
Because personalized portraits are made specifically for your order, we cannot accept returns or exchanges for change of mind, personal preference, incorrect personalization details, or photographs submitted by the customer that do not meet the requested requirements.
Damaged or Defective Items
We carefully prepare and package every RKDREAMCRAFT order. If your portrait arrives damaged or defective, please contact us within 30 days of delivery at hello@rkdreamcraft.ca.
Please include:
- Clear photographs showing the damaged or defective item
- Photographs of the original packaging
We will review your claim and, where approved, arrange an appropriate replacement or other remedy in accordance with applicable law at no additional cost to you.
Order Cancellations
Orders may be cancelled within 1 hour of purchase. Because preparation may begin shortly after payment is confirmed, cancellation requests submitted after this period cannot normally be accepted.
To request a cancellation, please contact hello@rkdreamcraft.ca as soon as possible.
Processing Fees
Where permitted by applicable law and payment-provider rules, non-recoverable payment processing fees may be deducted from an approved refund.
Questions About Your Order
If you have questions about a return, cancellation, damaged item, or your RKDREAMCRAFT order, please contact hello@rkdreamcraft.ca.
Nothing in this policy limits any rights or remedies available to you under applicable consumer protection law.