Tell us what you have in mind.

You may be able to answer this instantly.

Our Photo Suitability Checker looks at the profile angle, lighting and clarity before you order.

There’s a better place for this.

Our Share Your Story page asks the useful questions and keeps publishing consent separate from your submission.

Check the policy first.

Personalized made-to-order pieces are generally final sale except where an item arrives damaged or defective. Ready-made items follow the current refund policy.

Let’s check the crafting window first.

Our current product information asks customers to allow approximately 3–5 business days for crafting and dispatch. The estimate below counts weekdays only, so holidays, order timing, studio closures or unusual production issues can shift the practical timing. Shipping time starts after dispatch.

Check the carrier estimate before emailing.

If the carrier’s estimated delivery date has not passed, the parcel is not late yet. Delivery time is separate from our crafting window.

A tracking pause by itself does not tell us whether a parcel is late.

Enter the most recent carrier scan and, if the carrier shows one, its estimated delivery date. We’ll use the estimate rather than inventing a “normal” tracking-pause deadline.

Before we trace a “delivered” parcel, please check these.

Carriers sometimes leave parcels in a safe place or with someone nearby. Checking these first usually saves an unnecessary support round-trip.

Let’s collect everything in the first message.

Damage reports are much faster to review when the first email includes the order number plus clear photos. The website contact form cannot carry file attachments, so this flow prepares an email for you to attach them to.

If your email app does not open, email hello@rkdreamcraft.ca with the subject “Damage report – Order #…” and attach the two core photos above. Packaging and label photos are only needed when relevant.