Frequently Asked Questions
Questions, answered clearly.
Custom artwork should feel personal—not uncertain. Here are the practical details customers most often need before choosing a portrait, uploading a photograph or placing an order.
Ordering
The basics of choosing a portrait, size and format.
What exactly will I receive?
Your portrait is created as a clean silhouette artwork, precision-cut in premium vinyl, framed and prepared ready to display. The exact personalization choices depend on the portrait you select.
Do I have to upload a photograph?
Only when you choose a custom portrait. Some products also include ready-made silhouette options that do not require a photo. The product selector will show which choices are available.
What sizes are currently available?
Our current standard portrait sizes are Small 6 × 8 in, Medium 9 × 11 in and Large 13 × 16 in. Frame-colour availability can vary by size and product, so the product selector is the final reference for the options currently available.
If you are deciding what will look right on your wall, use our Wall Art Size Visualizer.
Can I add a name or other personalization?
Where a personalization field appears on the product page, you can use the options shown there—for example an optional name on selected portrait styles. Available personalization is intentionally curated so the finished piece stays visually clean.
Photos & artwork
How to give the portrait the strongest source material.
What kind of photograph works best for a custom silhouette?
For the clearest profile, choose a side view at approximately 90°, natural light without heavy shadows, a simple background and a camera position close to eye level. The head and shoulders should be visible and the facial outline should not be covered.
Try to avoid front-facing or three-quarter angles, very dark or backlit photographs, heavy compression or blur, and anything that hides the profile such as hair, hats or sunglasses.
What if I am not sure whether my photograph is good enough?
You can check it before ordering with our free Photo Suitability Checker. If you are still unsure, contact us before placing the order.
Can you combine people or pets from separate photographs?
That depends on the photographs and the composition you have in mind. Because image angles and profile quality matter, please contact us before ordering and we can confirm whether the source images are suitable for the result you want.
Is the portrait made with an automatic AI filter?
No. Our silhouette workflow is artist-directed: the profile is drawn and refined in tools such as Procreate and Adobe Illustrator before the artwork is prepared for cutting and framing. It is not an automatic photo filter or one-click AI cutout.
You can see the full studio workflow in Behind the Scenes.
Production & delivery
What happens after the order is placed.
How long does a portrait take to prepare?
Our current product information asks customers to allow approximately 3 to 5 business days for crafting and dispatch. Shipping time is separate and depends on the destination and delivery service.
Where can I find current shipping information?
Please see our Shipping Policy for the current delivery information that applies to your order. If you are ordering for a specific occasion or deadline, contact us before ordering so you can make the decision with the latest information.
How is each portrait made?
The artwork begins with the chosen silhouette or your source photograph, is refined into a clean profile, prepared for precision vinyl cutting, then framed and checked as a finished piece. For a visual walkthrough, visit Our Process.
Returns & support
Clear expectations for made-to-order work and help when something goes wrong.
Can I return a personalized portrait?
Personalized, made-to-order items are created specifically for you and are final sale except where the product arrives damaged or defective. Ready-made silhouettes follow our standard return policy.
Please review the current Refund Policy before ordering for the complete terms that apply.
What should I do if my portrait arrives damaged or defective?
Please contact us with your order details and a clear description of the issue so we can review what happened. Personalized items that arrive damaged or defective are specifically treated as an exception to the usual final-sale rule.
How is my uploaded photograph handled?
Your photograph is submitted so the custom artwork can be created. For information about how personal information is handled, please read our Privacy Policy. If you have a specific concern about an image before ordering, contact us first.
I still have a question. What is the best way to reach you?
Use our Contact page and tell us what you are trying to create. If your question is about a photograph, size or special composition, giving us a little context helps us answer more usefully.
Still deciding?
The Studio gives you two free tools before you order: one to check whether a photograph is suitable, and one to compare portrait sizes on a wall.
