Shipping policy
SHIPPING & DELIVERY
Made to order. Carefully delivered.
Every RKDREAMCRAFT portrait is made to order and carefully prepared before dispatch. This Shipping Policy explains our current processing, delivery, tracking, and shipment procedures.
Production
3–5 business days
Shipping Region
Canada
Tracking
Provided after dispatch
Processing Time
Please allow approximately 3–5 business days for your order to be prepared before shipment.
Because every portrait is made to order, processing times may vary during periods of higher order volume or where additional information is required to complete a personalized order.
Processing time is separate from carrier transit time.
Shipping Within Canada
RKDREAMCRAFT currently ships to addresses within Canada only.
Available shipping methods and any applicable shipping charges are displayed at checkout before your order is completed.
Orders are generally shipped through Canada Post or another appropriate delivery service where required.
Delivery Estimates
Estimated delivery times begin once your order has been dispatched.
Delivery estimates shown at checkout or provided by the shipping carrier are for guidance only and are not guaranteed.
Delivery may occasionally take longer due to weather, holidays, high carrier volumes, remote destinations, service interruptions, or other circumstances outside our reasonable control.
Remote & Northern Destinations
Orders shipping to remote or northern locations may require additional transit time.
This may include destinations in Yukon, the Northwest Territories, Nunavut, and other areas where carrier service operates on extended delivery schedules.
Tracking Your Order
Once your order has been dispatched, tracking information will be sent to the email address associated with your order.
Tracking updates are provided by the shipping carrier and may take some time to appear after your parcel enters the carrier’s network.
Shipping Address
Please review your shipping information carefully before completing your order.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, please let us know as soon as possible. We will make reasonable efforts to assist before dispatch, but address changes cannot be guaranteed once an order has entered the shipping process.
Delivery Delays
If your order has not arrived within the expected delivery period, please review your tracking information first.
If tracking has not updated for an extended period or there appears to be an issue with your shipment, our Customer Care team can assist with reviewing the available information and, where appropriate, contacting the carrier.
Lost Packages
If a shipment is confirmed lost by the carrier, we will review the circumstances and determine the appropriate resolution.
Carrier investigations and claims may be subject to the carrier’s own procedures and processing times.
Damaged Orders
Every RKDREAMCRAFT order is carefully inspected and packaged before shipment.
If your order arrives damaged, please contact us within 30 days of delivery.
Please include:
- Your order number
- Clear photographs of the damaged product
- Photographs of the shipping packaging
Once reviewed, we will provide an appropriate resolution in accordance with our Refund Policy and applicable consumer protection law.
International Shipping
RKDREAMCRAFT currently ships within Canada only.
International shipping is not available at this time. Our available shipping regions may expand in the future.
CUSTOMER CARE
Need Help With Your Order?
For questions about shipping, tracking, delivery, or your order, our Customer Care team is here to help.
We aim to respond within 1–2 business days.